
TROUBLESHOOTING GUIDE
21
PROBLEM POSSIBLE CAUSE CORRECTION
Ice cubes are sticking
together.
1. Ice consumption is low.
Use the ice in the bin frequently. Ice will stick together if
left in insulated bin over long periods of time.
2. Room temperature is too warm.
Move the unit to an area where temperature is below 90
degrees F.
Ice level is too high.
1. The ice machine is not level.
Use a level to check the unit for level from side to side
and front to rear.
2. Room temperature is too warm.
Move the unit to an area where temperature is below 90
degrees F.
3. Ice deflector is not in place or
secured properly.
Check to see that the ice deflector is in place and se-
cured below the grid-cutter.
4. Bin level sensing tube needs ad-
justed.
You can adjust the bin level sensing tube by simply
pressing directly down on the tube 5 inches from he
front of the tube to get a desired bin level.
Ice level is too low.
1. The ice machine is not level.
Use a level to check the unit for level from side to side
and front to rear.
2. Room temperature is too cold.
Move the unit to an area where temperature is above 55
degrees F.
3. The selector switch is not in the
“ON” position.
Set the rocker switch on the grille of the ice machine to
the “ON” position.
Water keeps back-
ing up into the ice bin
(gravity drain).
1. Inadequate drain system.
Restriction or improperly installed drain lines will cause
water to back up into the ice bin. Make certain there
are no kinks or restrictions in the drain lines. If neces-
sary, consult a qualified plumber.
2. Foreign material in ice bin drain.
Foreign material is restricting or blocking the ice bin
drain located at the right rear corner of the ice bin. The
drain will need to be cleared.
Water keeps back-
ing up into the ice bin
(drain pump).
1. Drain pump tubing kinked or
restricted.
Check inlet, discharge, and vent line tubing for any
kinks or restrictions and repair as necessary.
2. Inlet screen to the drain pump is
restricted or blocked.
Check the inlet screen to the drain pump.
3. Drain pump and/or the ice ma-
chine are not level.
Check and level, if necessary, the drain pump as well as
the ice machine.
The drain pump cycles
on and off erratically.
1. Vent line to the drain pump is
restricted or kinked.
Check the vent line for any restrictions or kinks and
repair as necessary.
2. Discharge line is restricted or
kinked.
Check the discharge line and connection to the desired
drain for any restrictions or kinks and repair as neces-
sary.
3. The drain pump is not level.
The drain pump must be level. Check for level on the
top of the drain pump case and adjust the tubing or use
shims to level.
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